Customer Service

Best-in-class payment acceptance rates.

​cleverbridge Commerce Platform comes with an easy-to-use fully integrated payment solution provider.

We manage and facilitate your global payments, removing red tape while continuously updating our above-industry benchmark performance.

 

Integrated payment solution provider.

Click and Go
Our comprehensive selection of global and local payment methods ensures optimized customer experience and conversion rate for B2C and B2B customers in 180+ countries.

Maximize payment acceptance
A special combination of local reselling entities and leading payment partners around the globe provides an optimized payment ecosystem. cleverbridge clients see an average uplift in payment acceptance rate of at least 7%.

Your subscribers share personal information – we keep it safe.

 

pci

 

Strict PCI DSS compliance is necessary for any business processing credit card payments. Our platform supports submission of orders via state-of-the-art secure encryption layers, and we process all transaction requests and results via HTTPS.

Cryptographic controls also provide effective mechanisms for protecting the confidentiality, authenticity and integrity of information.

Documentation

 

3Dsecure-1


3D Secure is an authentication protocol for online credit and debit card transactions that complies with SCA standards. 3D Secure 2.0, the latest revision to 3D Secure, was specifically designed to reduce friction in the transaction process and to improve order conversion.

 


Documentation

 

psd2

 

Strong Customer Authentication (SCA) is a new payment requirement, introduced by the EU Revised Directive on Payment Services (PSD2). It makes online payments more secure and reduces fraud. SCA requires an additional proof of identity from your customers during the payment transaction, known as two-factor authentication (2FA).

 

Documentation

Take a peek inside your new revenue protection toolbox.

The tool identifies when a customer’s card on file has changed and automatically locates and updates the credit card number, expiration date, account status, etc. On average 42 percent of invalid/expired credit cards from all three major companies are recovered with Account Updater, which results in renewal rates of up to 85 percent.

To increase the authorization rate, all customer payments that fail due to generic decline, invalid CVV or an invalid transaction (which represents 78 percent of all payment failures) are now instantly re-routed to another acquirer for a reattempt. With this intelligent transaction routing, companies are able to recover at least 10 percent of failed payments automatically.

Now, taking into account the Bank Identification Number (BIN) of the customer’s credit card, the tool verifies whether a declined credit card is expired and uses machine learning for optimised reauthorisation. As a result, companies are able achieve at least a 38 percent verification rate for expired credit cards, and an overall increase in subscription renewal rate.

Now, taking into account the Bank Identification Number (BIN) of the customer’s credit card, the tool verifies whether a declined credit card is expired and automatically extends the expiration date for reauthorization. As a result, our clients are able achieve at least a 38 percent verification rate for expired credit cards and an overall increase in subscription renewal rate.

Customer Notifications sent via email or in-app notification can warn your customers that they’ll be prevented from using your application if they don’t update their payment details. Communications include an encrypted one-click payment update link so that customers can securely submit payments.

Winback Campaigns encourage lapsed customers to reactivate their subscriptions. They can also be used to convince customers to convert their subscriptions from manual to automatic, strengthening companies’ recurring revenue stream.

Preventing fraud in the most clever ways.

Automated fraud detection
Our powerful AI algorithms based on 15 years of fraud experience precisely detect fraudulent transactions without jeopardizing your transaction revenues.

Smart chargeback prevention
We stop chargebacks before they actually happen - keeping your chargeback volumes and chargebacks rates to a minimum.

Your business is what matters
We are ahead of the game on fraud prevention and ensure best-of-industry fraud prevention methods.

Want to be paid on time, with the highest acceptance rates and smart fraud prevention?

No matter who you are, we can help you grow.